Companies / Smartsheet / incidents

Smartsheet: Sheet Loading and Saving

Affected components: Core Application - SheetsSheets

Timeline of updates

1. investigating2025-09-09 03:09 UTC

   We're currently investigating intermittent reports of occasional issues loading or saving sheets

2. investigating2025-09-09 04:07 UTC

   We are continuing to investigate this issue.

3. investigating2025-09-09 06:04 UTC

   We are continuing to investigate with our upstream network providers.

4. investigating2025-09-09 08:08 UTC

   We are continuing to investigate with our upstream network providers.

5. investigating2025-09-09 10:07 UTC

   We are continuing to investigate with our upstream network providers.

6. investigating2025-09-09 12:38 UTC

   We are continuing to investigate with our upstream network providers.

7. investigating2025-09-09 14:40 UTC

   We are continuing to investigate with our upstream network providers.

8. investigating2025-09-09 16:38 UTC

   We are continuing to investigate with our upstream network providers.

9. monitoring2025-09-09 17:28 UTC

   We’re monitoring some customer reports from Australia and New Zealand regions with intermittent networking issues between their ISPs and US-based web applications. If you’re experiencing these issues, please contact your ISP to investigate.

10. resolved2025-09-10 01:30 UTC

    This incident has been resolved

11. postmortem2025-09-10 03:09 UTC

    Starting at approximately 9:00 PM PT on September 7, 2025, we began receiving reports of AJAX errors when users attempted to save sheets. The issue was reproducible only for users whose ISPs were located in APAC regions. Monitoring of other regions \(US, EU\) did not show similar behavior. A status message was posted to indicate we were investigating potential upstream provider issues. We recommend that users in affected regions check with their ISP, as the issue was not isolated to our service. We continued monitoring throughout the evening of September 8 and during the day on September 9. Reports gradually decreased, and status page traffic also declined. By 6:30 PM PT on September 9, with reports subsiding and no new impact observed, we removed the status message and closed out the incident.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Smartsheet profile · Recent Smartsheet incidents · Markdown · JSON