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Smartsheet: Smartsheet intermittent errors

Affected components: Core Application - SheetsSheetsIn App WorkflowsWorkflows - In App WorkflowsCore Application - FormsFormsCore Application - DashboardsDashboards

Timeline of updates

1. investigating2025-05-07 14:50 UTC

   We are investigating some reports of intermittent errors in workflow execution, in loading dashboards and sheets, and in loading and submitting forms (including update and approval requests). We will update this status message as our investigation progresses.

2. investigating2025-05-07 15:03 UTC

   We are continuing to investigate this issue.

3. monitoring2025-05-07 16:08 UTC

   We have identified the issue and have implemented a fix. We are monitoring to ensure continued stability of these features.

4. resolved2025-05-07 18:17 UTC

   This incident has been resolved.

5. postmortem2025-05-07 21:13 UTC

   On May 7th, starting around 6:50 AM PDT, some users experienced unexpected issues loading sheets and dashboards, executing workflows, and submitting forms \(including update and approval requests\). Our Engineering teams quickly identified that a recent internal service deployment caused degraded performance for these features. A fix was implemented and service was fully restored by 9:00 AM PDT.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Smartsheet profile · Recent Smartsheet incidents · Markdown · JSON