# Smartsheet: Smartsheet intermittent errors

- Impact (vendor’s label): minor
- Status: postmortem
- Started: 2025-05-07 14:50 UTC · Resolved: 2025-05-07 18:17 UTC · Duration: 3.5 h
- Updates: 5 · Affected components: Core Application - Sheets, Sheets, In App Workflows, Workflows - In App Workflows, Core Application - Forms, Forms, Core Application - Dashboards, Dashboards
- [Vendor status page: https://stspg.io/ckltv95l487k](https://stspg.io/ckltv95l487k)
- [Company: Smartsheet](https://rewindex.com/company/smartsheet.md)

## Timeline of updates

- **investigating** 2025-05-07 14:50 UTC: We are investigating some reports of intermittent errors in workflow execution, in loading dashboards and sheets, and in loading and submitting forms (including update and approval requests). We will update this status message as our investigation progresses.
- **investigating** 2025-05-07 15:03 UTC: We are continuing to investigate this issue.
- **monitoring** 2025-05-07 16:08 UTC: We have identified the issue and have implemented a fix. We are monitoring to ensure continued stability of these features.
- **resolved** 2025-05-07 18:17 UTC: This incident has been resolved.
- **postmortem** 2025-05-07 21:13 UTC: On May 7th, starting around 6:50 AM PDT, some users experienced unexpected issues loading sheets and dashboards, executing workflows, and submitting forms \\(including update and approval requests\\). Our Engineering teams quickly identified that a recent internal service deployment caused degraded performance for these features. A fix was implemented and service was fully restored by 9:00 AM PDT.


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Canonical: https://rewindex.com/company/smartsheet/incidents/wk9qr1krk0dn · Markdown: https://rewindex.com/company/smartsheet/incidents/wk9qr1krk0dn.md · JSON: https://rewindex.com/api/v1/companies/smartsheet/incidents/wk9qr1krk0dn · Generated 2026-10-18T09:56:53.342Z