Smartsheet: Errors Accessing Smartsheet

Impact: majorStatus: postmortemStarted 2026-01-18 05:09 UTCResolved 2026-01-18 05:36 UTC (27 min)4 updatesSource: stspg.io

Summary

Smartsheet reported a major outage affecting application access, loading and asset changes, including Sheets, Reports, Dashboards and login. The incident started at 2026-01-18 05:09 UTC and was resolved at 2026-01-18 05:36 UTC, with a computed duration of 26 min. Smartsheet said infrastructure changes led to gradual recovery; no cause was stated.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Core Application - SheetsSheetsCore Application - Single Sign On ( Company Credentials )Single Sign On ( Company Credentials )Core Application - Smartsheet LoginSmartsheet LoginCore Application - ReportsReportsCore Application - DashboardsDashboards

Timeline of updates

investigating2026-01-18 05:09 UTC
We are investigating errors when accessing and loading the Smartsheet application. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.
monitoring2026-01-18 05:26 UTC
We are observing stability being restored for the Core Application. We are continuing to monitor it closely to confirm full service stability.
resolved2026-01-18 05:36 UTC
Core Application functionality has been fully restored and is operating normally. The incident is now resolved.
postmortem2026-01-18 05:41 UTC
Around 7:45pm Pacific Time, our engineering team identified errors when accessing Smartsheet or making changes to assets. We made changes to our infrastructure and and observed gradual recovery. Smartsheet fully recovered at 9:33pm Pacific Time.

Rewindex changes for this incident

Major incident: Errors Accessing Smartsheet 2026-01-18 05:09 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Smartsheet profile · Recent Smartsheet incidents · Markdown · JSON