Companies / Smartsheet / incidents

Smartsheet: Proof Performance and Watermarks

Affected components: Document ProofingDocuments - Document Proofing

Timeline of updates

1. investigating2026-03-31 18:53 UTC

   We are currently investigating an issue causing 'EVALUATION MODE' watermarks and slow loading on proofs. We will provide an update in 30 minutes.

2. identified2026-03-31 19:35 UTC

   The issue has been identified and a fix is being implemented.

3. monitoring2026-03-31 20:11 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved2026-03-31 22:01 UTC

   This incident has been resolved.

5. postmortem2026-04-13 23:13 UTC

   On March 30, 2026, at approximately 10:55 PM PDT, the Proofing service encountered issue where users encountered watermarks on all legacy proofs. The outage was caused by a licensing issue and was also compounded by an internal configuration issue causing a full proofing outage. The incident was mitigated by March 31, 2026 at 1:15PM PDT To prevent recurrence, we are conducting a post-incident review focused on improving monitoring and alerting for licensing issues as well bolstering deployment stability.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Smartsheet profile · Recent Smartsheet incidents · Markdown · JSON