# Smartsheet: Proof Performance and Watermarks

- Impact (vendor’s label): minor
- Status: postmortem
- Started: 2026-03-31 18:53 UTC · Resolved: 2026-03-31 22:01 UTC · Duration: 3.1 h
- Updates: 5 · Affected components: Document Proofing, Documents - Document Proofing
- [Vendor status page: https://stspg.io/t6x0vn34jryk](https://stspg.io/t6x0vn34jryk)
- [Company: Smartsheet](https://rewindex.com/company/smartsheet.md)

## Timeline of updates

- **investigating** 2026-03-31 18:53 UTC: We are currently investigating an issue causing 'EVALUATION MODE' watermarks and slow loading on proofs. We will provide an update in 30 minutes.
- **identified** 2026-03-31 19:35 UTC: The issue has been identified and a fix is being implemented.
- **monitoring** 2026-03-31 20:11 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-03-31 22:01 UTC: This incident has been resolved.
- **postmortem** 2026-04-13 23:13 UTC: On March 30, 2026, at approximately 10:55 PM PDT, the Proofing service encountered issue where users encountered watermarks on all legacy proofs. The outage was caused by a licensing issue and was also compounded by an internal configuration issue causing a full proofing outage. The incident was mitigated by March 31, 2026 at 1:15PM PDT To prevent recurrence, we are conducting a post-incident review focused on improving monitoring and alerting for licensing issues as well bolstering deployment stability.


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Canonical: https://rewindex.com/company/smartsheet/incidents/rw524m9wvqzq · Markdown: https://rewindex.com/company/smartsheet/incidents/rw524m9wvqzq.md · JSON: https://rewindex.com/api/v1/companies/smartsheet/incidents/rw524m9wvqzq · Generated 2026-10-18T10:43:06.860Z