Smartsheet: Google Cloud Service Incident affecting Smartsheet Functionality

Impact: majorStatus: postmortemStarted 2025-06-12 18:54 UTCResolved 2025-06-12 23:21 UTC (4.4 h)9 updatesSource: stspg.io

Summary

Smartsheet reported a major outage affecting Brandfolder and File Library file operations, reCAPTCHA login, and Google Drive uploads. It started at 2025-06-12 18:54 UTC and was resolved at 2025-06-12 23:21 UTC, lasting 4 h 26 min. Smartsheet attributed errors and increased latency to a Google Cloud outage; services recovered following Google's resolution.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Digital Asset Management (Brandfolder) - IntegrationsIntegrationsContent Automation Rendering ServicesDigital Asset Management (Brandfolder) - Content Automation Rendering ServicesDigital Asset Management (Brandfolder) - SmartCDNSmartCDNCore ApplicationDigital Asset Management (Brandfolder) - Core ApplicationAsset UploadDigital Asset Management (Brandfolder) - Asset UploadAttachmentsDocuments - AttachmentsDigital Asset Management (Brandfolder) - Smartsheet Brandfolder IntegrationSmartsheet Brandfolder IntegrationContent Automation IntegrationsDigital Asset Management (Brandfolder) - Content Automation IntegrationsContent Automation TemplatingDigital Asset Management (Brandfolder) - Content Automation TemplatingAsset Upload - SFTPDigital Asset Management (Brandfolder) - Asset Upload - SFTPDigital Asset Management (Brandfolder) - InsightsInsightsContent Automation APIsDigital Asset Management (Brandfolder) - Content Automation APIsContent Automation PlatformDigital Asset Management (Brandfolder) - Content Automation PlatformBrandguideDigital Asset Management (Brandfolder) - BrandguideSign in via GoogleThird Party Sign In - Sign in via GoogleDocuments - File LibraryFile LibraryBridge by SmartsheetWorkflows - Bridge by Smartsheet

Timeline of updates

investigating2025-06-12 18:54 UTC
Smartsheet customers may encounter errors when attempting to upload, download, or process files using Brandfolder and File Library. Other Google-integrated features, including reCAPTCHA for login and Google Drive uploads, might also experience increased latency or error rates. Our operations team is actively monitoring the situation. We apologize for the inconvenience. https://status.cloud.google.com/
investigating2025-06-12 19:08 UTC
We are continuing to investigate this issue.
investigating2025-06-12 20:02 UTC
We are continuing to investigate this issue.
identified2025-06-12 20:11 UTC
The issue has been identified and a fix is being implemented.
identified2025-06-12 21:04 UTC
Google Cloud's incident is resolving, and we're seeing our capabilities recover. Brandfolder is currently processing its queue of uploads.
identified2025-06-12 21:06 UTC
Google Cloud's incident is resolving, and we're seeing our capabilities recover. Brandfolder is currently processing its queue of uploads.
monitoring2025-06-12 21:18 UTC
A fix has been implemented and we are monitoring the results.
resolved2025-06-12 23:21 UTC
This incident has been resolved.
postmortem2025-06-13 15:12 UTC
On June 12th, 2025, starting at approximately 10:50 AM PDT, we observed a spike in errors and increased latency across several of our core services. Our immediate investigation revealed that the issues were stemming from a service outage experienced by Google Cloud, one of our infrastructure providers. All affected services were fully restored by 1:40 PM PDT on the same day, following Google Cloud's resolution of their incident.

Rewindex changes for this incident

Major incident: Google Cloud Service Incident affecting Smartsheet Functionality 2025-06-12 18:54 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Smartsheet profile · Recent Smartsheet incidents · Markdown · JSON