# Smartsheet: Google Cloud Service Incident affecting Smartsheet Functionality

- Impact (vendor’s label): major
- Status: postmortem
- Started: 2025-06-12 18:54 UTC · Resolved: 2025-06-12 23:21 UTC · Duration: 4.4 h
- Updates: 9 · Affected components: Digital Asset Management (Brandfolder) - Integrations, Integrations, Content Automation Rendering Services, Digital Asset Management (Brandfolder) - Content Automation Rendering Services, Digital Asset Management (Brandfolder) - SmartCDN, SmartCDN, Core Application, Digital Asset Management (Brandfolder) - Core Application, Asset Upload, Digital Asset Management (Brandfolder) - Asset Upload, Attachments, Documents - Attachments, Digital Asset Management (Brandfolder) - Smartsheet Brandfolder Integration, Smartsheet Brandfolder Integration, Content Automation Integrations, Digital Asset Management (Brandfolder) - Content Automation Integrations, Content Automation Templating, Digital Asset Management (Brandfolder) - Content Automation Templating, Asset Upload - SFTP, Digital Asset Management (Brandfolder) - Asset Upload - SFTP, Digital Asset Management (Brandfolder) - Insights, Insights, Content Automation APIs, Digital Asset Management (Brandfolder) - Content Automation APIs, Content Automation Platform, Digital Asset Management (Brandfolder) - Content Automation Platform, Brandguide, Digital Asset Management (Brandfolder) - Brandguide, Sign in via Google, Third Party Sign In - Sign in via Google, Documents - File Library, File Library, Bridge by Smartsheet, Workflows - Bridge by Smartsheet
- [Vendor status page: https://stspg.io/3qg8bfp988rp](https://stspg.io/3qg8bfp988rp)
- [Company: Smartsheet](https://rewindex.com/company/smartsheet.md)

## Summary

Smartsheet reported a major outage affecting Brandfolder and File Library file operations, reCAPTCHA login, and Google Drive uploads. It started at 2025-06-12 18:54 UTC and was resolved at 2025-06-12 23:21 UTC, lasting 4 h 26 min. Smartsheet attributed errors and increased latency to a Google Cloud outage; services recovered following Google's resolution. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-06-12 18:54 UTC: Smartsheet customers may encounter errors when attempting to upload, download, or process files using Brandfolder and File Library. Other Google-integrated features, including reCAPTCHA for login and Google Drive uploads, might also experience increased latency or error rates. Our operations team is actively monitoring the situation. We apologize for the inconvenience. https://status.cloud.google.com/
- **investigating** 2025-06-12 19:08 UTC: We are continuing to investigate this issue.
- **investigating** 2025-06-12 20:02 UTC: We are continuing to investigate this issue.
- **identified** 2025-06-12 20:11 UTC: The issue has been identified and a fix is being implemented.
- **identified** 2025-06-12 21:04 UTC: Google Cloud's incident is resolving, and we're seeing our capabilities recover. Brandfolder is currently processing its queue of uploads.
- **identified** 2025-06-12 21:06 UTC: Google Cloud's incident is resolving, and we're seeing our capabilities recover. Brandfolder is currently processing its queue of uploads.
- **monitoring** 2025-06-12 21:18 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2025-06-12 23:21 UTC: This incident has been resolved.
- **postmortem** 2025-06-13 15:12 UTC: On June 12th, 2025, starting at approximately 10:50 AM PDT, we observed a spike in errors and increased latency across several of our core services. Our immediate investigation revealed that the issues were stemming from a service outage experienced by Google Cloud, one of our infrastructure providers. All affected services were fully restored by 1:40 PM PDT on the same day, following Google Cloud's resolution of their incident.

## Rewindex changes for this incident

- 2025-06-12 18:54 UTC: [Major incident: Google Cloud Service Incident affecting Smartsheet Functionality](https://rewindex.com/change/ia7a0ade5103ca6.md)


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Canonical: https://rewindex.com/company/smartsheet/incidents/cmp36tg44ylh · Markdown: https://rewindex.com/company/smartsheet/incidents/cmp36tg44ylh.md · JSON: https://rewindex.com/api/v1/companies/smartsheet/incidents/cmp36tg44ylh · Generated 2026-10-18T11:40:12.074Z