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Smartsheet: Intermittent Errors When Creating Assets (Sheets, Reports, Dashboards, Workspaces)

Affected components: Core Application - SheetsSheetsCore Application - ReportsReportsCore Application - FormsFormsCore Application - DashboardsDashboards

Timeline of updates

1. investigating2025-07-09 23:09 UTC

   We are currently investigating an issue where users may encounter an "Access Denied" error after creating assets such as sheets, reports, dashboards, or workspaces. While the assets are being created successfully, this error may appear temporarily when attempting to access them. Refreshing the page or waiting a few minutes typically resolves the issue. We are working to resolve this behavior and will provide updates as more information becomes available.

2. monitoring2025-07-09 23:29 UTC

   A fix has been implemented, we are monitoring the results.

3. resolved2025-07-10 01:27 UTC

   This incident has been resolved.

4. postmortem2025-07-10 03:23 UTC

   Starting at 3:30 PM PT on July 9, 2025, unusually high service load began causing intermittent delays in users being able to access newly created assets \(sheets, reports, dashboards, forms\). While the assets were still created, users may have seen permission errors when initially trying to view them. The high load source was identified and, once cleared, the service began recovering with access fully restored by 4:21 PM PT.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Smartsheet profile · Recent Smartsheet incidents · Markdown · JSON