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Smartsheet: Smartsheet access issues and unexpected errors
Smartsheet reported a major outage causing unexpected errors with login, asset access, navigation, premium apps and API use. The incident ran from 2025-04-30 05:37 UTC to 2025-04-30 08:34 UTC, lasting 2 h 56 min. Engineers identified a load balancer issue and took mitigative action; a fix was implemented and the incident resolved.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: Core Application - SheetsSheetsActivity LogAdministration and Audit - Activity LogConnectors - Data ShuttleData ShuttleAdministration and Audit - Payments & LicensingPayments & LicensingIn App NotificationsNotifications - In App NotificationsConversationsNotifications - ConversationsAdvance Capabilities - CalendarCalendarAdministration and Audit - Event Reporting APIEvent Reporting APISign in via Apple IDThird Party Sign In - Sign in via Apple IDAdmin CenterAdministration and Audit - Admin CenterCore Application - Single Sign On ( Company Credentials )Single Sign On ( Company Credentials )Advance Capabilities - DataTableDataTableConnectors - Jira ConnectorJira ConnectorIn App WorkflowsWorkflows - In App WorkflowsSign in via Microsoft Azure ADThird Party Sign In - Sign in via Microsoft Azure ADConnectors - Salesforce ConnectorSalesforce ConnectorMessaging App NotificationsNotifications - Messaging App NotificationsCore Application - Smartsheet LoginSmartsheet LoginCore Application - ReportsReportsConnectors - Tableau ConnectorTableau ConnectorDevelopers and API - REST APIREST APISharingWorkflows - SharingAdvance Capabilities - Dynamic ViewDynamic ViewAdvance Capabilities - Control CenterControl CenterAdvance Capabilities - PivotPivotConnectors - ServiceNow ConnectorServiceNow ConnectorConnectors - Dynamics ConnectorDynamics ConnectorSign in via GoogleThird Party Sign In - Sign in via GoogleCore Application - FormsFormsAdvance Capabilities - DatameshDatameshCore Application - DashboardsDashboardsAdministration and Audit - User and Group ManagementUser and Group ManagementEmail NotificationsNotifications - Email NotificationsBridge by SmartsheetWorkflows - Bridge by SmartsheetAdvance Capabilities - WorkAppsWorkApps
Timeline of updates
- investigating
We are currently investigating some customer reports of issues and unexpected errors while logging in to the app, accessing assets, and navigating the site. We will continue to provide frequent updates as we work towards resolution.
- identified
We have identified mitigations for the issue and are taking action to resolve. The service is beginning to recover and we will continue to monitor. We will continue to provide frequent updates as we work towards resolution.
- monitoring
A fix has been implemented and we are monitoring to ensure continued stability of this feature.
- resolved
This incident has been resolved
- postmortem
Starting at 10:15 PM Pacific Time on April 29th, 2025, some users experienced unexpected errors when logging in, navigating the application, or using the premium apps and API. Our engineering teams identified an issue with our load balancers and took mitigative action. The service fully recovered at 11:20 PM.
Rewindex changes for this incident
- Major incident: Smartsheet access issues and unexpected errors 2025-04-30 05:37 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Smartsheet profile · Recent Smartsheet incidents · Markdown · JSON