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Smartsheet: Intermittent Smartsheet Access
Smartsheet reported a major incident affecting sheet loading, login and feature access, starting 2025-05-27 18:03 UTC and resolved at 2025-05-27 20:42 UTC; the recorded duration was 2 h 39 min. The postmortem identified an issue with a temporary database table that was addressed to restore affected services.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: Core Application - SheetsSheetsCore Application - Smartsheet LoginSmartsheet Login
Timeline of updates
- investigating
We are currently investigating reports of intermittent access to Smartsheet. Users may experience difficulty logging in or accessing features.
- monitoring
We've identified an issue affecting access to Smartsheet and are beginning to see signs of recovery. Our team is actively investigating the root cause to ensure full stability.
- resolved
This incident has been resolved.
- postmortem
On May 27, 2025, at 9:50 AM PDT, some users experienced issues loading sheets or logging into Smartsheet. An issue with a temporary database table was identified and quickly addressed, restoring affected services by approximately 11:10 AM PDT.
Rewindex changes for this incident
- Major incident: Intermittent Smartsheet Access 2025-05-27 18:03 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Smartsheet profile · Recent Smartsheet incidents · Markdown · JSON