Changes / Smartsheet / Intermittent Smartsheet Access
Smartsheet: Major incident: Intermittent Smartsheet Access
Summary
Smartsheet reported a major incident affecting sheet loading, login and feature access, starting 2025-05-27 18:03 UTC and resolved at 2025-05-27 20:42 UTC; the recorded duration was 2 h 39 min. The postmortem identified an issue with a temporary database table that was addressed to restore affected services.
Machine-written from the diff below (Sol; type: incident degradation). Check the diff before relying on it.
Major incidentLabel: degradation (model (Jev), 56%)Changed Detected Source: stspg.io (opens in new tab)
What changed
Before: not present
After: Intermittent Smartsheet Access
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After: major
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After: postmortem
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After: 2025-05-27 18:03 UTC
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After: 2025-05-27 20:42 UTC
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After: Core Application - Sheets, Core Application - Smartsheet Login, Sheets, Smartsheet Login
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After: We are currently investigating reports of intermittent access to Smartsheet. Users may experience difficulty logging in or accessing features.
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After: We've identified an issue affecting access to Smartsheet and are beginning to see signs of recovery. Our team is actively investigating the root cause to ensure full stability.
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After: This incident has been resolved.
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After: On May 27, 2025, at 9:50 AM PDT, some users experienced issues loading sheets or logging into Smartsheet. An issue with a temporary database table was identified and quickly addressed, restoring affected services by approximately 11:10 AM PDT.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Intermittent Smartsheet Access (this change) Smartsheet reported a major incident affecting sheet loading, login and feature access, starting 2025-05-27 18:03 UTC and resolved at 2025-05-27 20:42 UTC; the recorded duration was 2 h 39 min. The postmortem identified an issue with a temporary database table that was addressed to restore affected services. | Major incident |
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