# Smartsheet: Major incident: Intermittent Smartsheet Access

**Summary:** Smartsheet reported a major incident affecting sheet loading, login and feature access, starting 2025-05-27 18:03 UTC and resolved at 2025-05-27 20:42 UTC; the recorded duration was 2 h 39 min. The postmortem identified an issue with a temporary database table that was addressed to restore affected services. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2025-05-27 18:03 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/m097cjvwk3k9](https://stspg.io/m097cjvwk3k9)
- [Company: Smartsheet](https://rewindex.com/company/smartsheet.md)
- Versions: before (none: first archived) → after incident\_version:113/6c3vp5bnynx7@5ddfd70ef121
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Intermittent Smartsheet Access
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ postmortem
```

**4. Added: Start time**

```diff
+ 2025-05-27 18:03 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-05-27 20:42 UTC
```

**6. Added: Affected components**

```diff
+ Core Application - Sheets, Core Application - Smartsheet Login, Sheets, Smartsheet Login
```

**7. Added: Update** (investigating) · 2025-05-27 18:03 UTC

```diff
+ We are currently investigating reports of intermittent access to Smartsheet. Users may experience difficulty logging in or accessing features.
```

**8. Added: Update** (monitoring) · 2025-05-27 18:23 UTC

```diff
+ We've identified an issue affecting access to Smartsheet and are beginning to see signs of recovery. Our team is actively investigating the root cause to ensure full stability.
```

**9. Added: Update** (resolved) · 2025-05-27 20:42 UTC

```diff
+ This incident has been resolved.
```

**10. Added: Update** (postmortem) · 2025-05-28 14:28 UTC

```diff
+ On May 27, 2025, at 9:50 AM PDT, some users experienced issues loading sheets or logging into Smartsheet. An issue with a temporary database table was identified and quickly addressed, restoring affected services by approximately 11:10 AM PDT.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-05-27 18:03 UTC | Major incident: Intermittent Smartsheet Access (this change) | degradation |

All Smartsheet changes: [timeline](https://rewindex.com/company/smartsheet/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/ia5e35fe3b559fc · Markdown: https://rewindex.com/change/ia5e35fe3b559fc.md · JSON: https://rewindex.com/api/v1/changes/ia5e35fe3b559fc · Generated 2026-10-18T02:31:30.321Z