# Smartsheet: Intermittent Smartsheet Access

- Impact (vendor’s label): major
- Status: postmortem
- Started: 2025-05-27 18:03 UTC · Resolved: 2025-05-27 20:42 UTC · Duration: 2.6 h
- Updates: 4 · Affected components: Core Application - Sheets, Sheets, Core Application - Smartsheet Login, Smartsheet Login
- [Vendor status page: https://stspg.io/m097cjvwk3k9](https://stspg.io/m097cjvwk3k9)
- [Company: Smartsheet](https://rewindex.com/company/smartsheet.md)

## Summary

Smartsheet reported a major incident affecting sheet loading, login and feature access, starting 2025-05-27 18:03 UTC and resolved at 2025-05-27 20:42 UTC; the recorded duration was 2 h 39 min. The postmortem identified an issue with a temporary database table that was addressed to restore affected services. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-05-27 18:03 UTC: We are currently investigating reports of intermittent access to Smartsheet. Users may experience difficulty logging in or accessing features.
- **monitoring** 2025-05-27 18:23 UTC: We've identified an issue affecting access to Smartsheet and are beginning to see signs of recovery. Our team is actively investigating the root cause to ensure full stability.
- **resolved** 2025-05-27 20:42 UTC: This incident has been resolved.
- **postmortem** 2025-05-28 14:28 UTC: On May 27, 2025, at 9:50 AM PDT, some users experienced issues loading sheets or logging into Smartsheet. An issue with a temporary database table was identified and quickly addressed, restoring affected services by approximately 11:10 AM PDT.

## Rewindex changes for this incident

- 2025-05-27 18:03 UTC: [Major incident: Intermittent Smartsheet Access](https://rewindex.com/change/ia5e35fe3b559fc.md)


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Canonical: https://rewindex.com/company/smartsheet/incidents/6c3vp5bnynx7 · Markdown: https://rewindex.com/company/smartsheet/incidents/6c3vp5bnynx7.md · JSON: https://rewindex.com/api/v1/companies/smartsheet/incidents/6c3vp5bnynx7 · Generated 2026-10-18T09:46:22.107Z