# Shopify: Customer notification emails not being sent for some stores

> Shopify status incident “Customer notification emails not being sent for some stores” on 2019-12-19: impact minor (vendor’s label), 44 min, 3 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/shopify/incidents/w34vfn9z1x75
Last updated: 2019-12-19T22:08:42Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2019-12-19 21:24 UTC · Resolved: 2019-12-19 22:08 UTC · Duration: 44 min
- Updates: 3
- [Vendor status page: http://stspg.io/z129r7ptn6sd](http://stspg.io/z129r7ptn6sd)
- [Company: Shopify](https://rewindex.com/company/shopify.md)

## Timeline of updates

- **investigating** 2019-12-19 21:24 UTC: Some stores are temporarily not sending email notifications to customers. We are investigating and will keep you updated.
- **monitoring** 2019-12-19 21:47 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2019-12-19 22:08 UTC: This incident has been resolved.

## Cite this

Status incident (vendor impact label: minor) posted by Shopify, started 2019-12-19 21:24 UTC, resolved after 44 min, 3 update(s).

- Canonical URL: https://rewindex.com/company/shopify/incidents/w34vfn9z1x75
- Citation: Shopify, “Customer notification emails not being sent for some stores” (2019-12-19 21:24 UTC). Archived by Rewindex: https://rewindex.com/company/shopify/incidents/w34vfn9z1x75 (CC BY 4.0).
- Markdown link: `[Shopify: Customer notification emails not being sent for some stores (2019-12-19)](https://rewindex.com/company/shopify/incidents/w34vfn9z1x75)`


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Canonical: https://rewindex.com/company/shopify/incidents/w34vfn9z1x75 · Markdown: https://rewindex.com/company/shopify/incidents/w34vfn9z1x75.md · JSON: https://rewindex.com/api/v1/companies/shopify/incidents/w34vfn9z1x75 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:14:29.100Z