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Shopify: PayPal not processing payments

Impact: majorStatus: resolvedStarted Resolved (25 min)2 updatesSource: stspg.io (opens in new tab)
Summary

PayPal payments failed for some Shopify stores in a major-impact incident affecting Checkout and Point of Sale. It started at 2020-01-25 19:48 UTC and was resolved at 2020-01-25 20:13 UTC, lasting 25 min; Shopify reported a PayPal service interruption but did not specify a fix.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: CheckoutPoint of Sale

Timeline of updates

  1. monitoring

    We are currently monitoring an issue where PayPal is experiencing an interruption in service preventing payments from being processed for some stores. We’re working on a solution PayPal and will keep you updated.

  2. resolved

    This incident has been resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Shopify profile · Recent Shopify incidents · Markdown · JSON