# Shopify: PayPal not processing payments

- Impact (vendor’s label): major
- Status: resolved
- Started: 2020-01-25 19:48 UTC · Resolved: 2020-01-25 20:13 UTC · Duration: 25 min
- Updates: 2 · Affected components: Checkout, Point of Sale
- [Vendor status page: http://stspg.io/cwj3glgql4y8](http://stspg.io/cwj3glgql4y8)
- [Company: Shopify](https://rewindex.com/company/shopify.md)

## Summary

PayPal payments failed for some Shopify stores in a major-impact incident affecting Checkout and Point of Sale. It started at 2020-01-25 19:48 UTC and was resolved at 2020-01-25 20:13 UTC, lasting 25 min; Shopify reported a PayPal service interruption but did not specify a fix. _(machine-written, sol)_
## Timeline of updates

- **monitoring** 2020-01-25 19:48 UTC: We are currently monitoring an issue where PayPal is experiencing an interruption in service preventing payments from being processed for some stores. We’re working on a solution PayPal and will keep you updated.
- **resolved** 2020-01-25 20:13 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2020-01-25 19:48 UTC: [Major incident: PayPal not processing payments](https://rewindex.com/change/i41d030ac775950.md)


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Canonical: https://rewindex.com/company/shopify/incidents/f7hqv0r3q4l9 · Markdown: https://rewindex.com/company/shopify/incidents/f7hqv0r3q4l9.md · JSON: https://rewindex.com/api/v1/companies/shopify/incidents/f7hqv0r3q4l9 · Generated 2026-10-18T11:40:54.584Z