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Shopify: Some Merchants are experiencing issues accessing Storefronts and Shopify Admins

Impact: criticalStatus: resolvedStarted Resolved (41 min)8 updatesSource: stspg.io (opens in new tab)
Summary

Shopify reported a critical outage affecting some merchants’ Storefronts, Checkout, Shopify Admins and Support/Help Center access, starting 2023-03-13 15:24 UTC and lasting 41 min until resolution at 2023-03-13 16:05 UTC. Checkouts, Storefronts and the Help Center recovered first; Shopify then reported implementing a fix for Admin access.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: SupportAdminStorefrontCheckout

Timeline of updates

  1. investigating

    We are aware and investigating the issue. There are also issues with accessing our Help Center, please stay tuned here for updates.

  2. investigating

    We are continuing to investigate this issue.

  3. investigating

    Storefronts and Checkouts are beginning to recover as well as our access to Support. We are continuing to work on resolving the issue.

  4. investigating

    We are continuing to investigate this issue.

  5. identified

    Storefronts and Checkouts are beginning to recover as well as our access to Support. We are continuing to work on resolving the issue.

  6. identified

    Checkouts, Storefronts, and our Help Center is fully recovered. We are continuing to work on the issues impacting Shopify Admins.

  7. monitoring

    A fix has been implemented and the issues impacting Shopify Admins should now also be resolved. Checkouts, Storefronts and access to Support continues to be operational.

  8. resolved

    This incident has been resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Shopify profile · Recent Shopify incidents · Markdown · JSON