Changes / Shopify / Some Merchants are experiencing issues accessing Storefronts and Shopify Admins
Shopify: Critical incident: Some Merchants are experiencing issues accessing Storefronts and Shopify Admins
Summary
Shopify reported a critical outage affecting some merchants’ Storefronts, Checkout, Shopify Admins and Support/Help Center access, starting 2023-03-13 15:24 UTC and lasting 41 min until resolution at 2023-03-13 16:05 UTC. Checkouts, Storefronts and the Help Center recovered first; Shopify then reported implementing a fix for Admin access.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Some Merchants are experiencing issues accessing Storefronts and Shopify Admins
Before: not present
After: critical
Before: not present
After: resolved
Before: not present
After: 2023-03-13 15:24 UTC
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After: 2023-03-13 16:05 UTC
Before: not present
After: Admin, Checkout, Storefront, Support
Before: not present
After: We are aware and investigating the issue. There are also issues with accessing our Help Center, please stay tuned here for updates.
Before: not present
After: We are continuing to investigate this issue.
Before: not present
After: Storefronts and Checkouts are beginning to recover as well as our access to Support. We are continuing to work on resolving the issue.
Before: not present
After: We are continuing to investigate this issue.
Before: not present
After: Storefronts and Checkouts are beginning to recover as well as our access to Support. We are continuing to work on resolving the issue.
Before: not present
After: Checkouts, Storefronts, and our Help Center is fully recovered. We are continuing to work on the issues impacting Shopify Admins.
Before: not present
After: A fix has been implemented and the issues impacting Shopify Admins should now also be resolved. Checkouts, Storefronts and access to Support continues to be operational.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: Some Merchants are experiencing issues accessing Storefronts and Shopify Admins (this change) Shopify reported a critical outage affecting some merchants’ Storefronts, Checkout, Shopify Admins and Support/Help Center access, starting 2023-03-13 15:24 UTC and lasting 41 min until resolution at 2023-03-13 16:05 UTC. Checkouts, Storefronts and the Help Center recovered first; Shopify then reported implementing a fix for Admin access. | Major incident |