# Shopify: Critical incident: Some Merchants are experiencing issues accessing Storefronts and Shopify Admins

**Summary:** Shopify reported a critical outage affecting some merchants’ Storefronts, Checkout, Shopify Admins and Support/Help Center access, starting 2023-03-13 15:24 UTC and lasting 41 min until resolution at 2023-03-13 16:05 UTC. Checkouts, Storefronts and the Help Center recovered first; Shopify then reported implementing a fix for Admin access. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2023-03-13 15:24 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/gbk91vr1gzd6](https://stspg.io/gbk91vr1gzd6)
- [Company: Shopify](https://rewindex.com/company/shopify.md)
- Versions: before (none: first archived) → after incident\_version:119/ds8xn3g4w0lf@b0a2dae8af6d
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Some Merchants are experiencing issues accessing Storefronts and Shopify Admins
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2023-03-13 15:24 UTC
```

**5. Added: Resolved time**

```diff
+ 2023-03-13 16:05 UTC
```

**6. Added: Affected components**

```diff
+ Admin, Checkout, Storefront, Support
```

**7. Added: Update** (investigating) · 2023-03-13 15:24 UTC

```diff
+ We are aware and investigating the issue. There are also issues with accessing our Help Center, please stay tuned here for updates.
```

**8. Added: Update** (investigating) · 2023-03-13 15:24 UTC

```diff
+ We are continuing to investigate this issue.
```

**9. Added: Update** (investigating) · 2023-03-13 15:35 UTC

```diff
+ Storefronts and Checkouts are beginning to recover as well as our access to Support. We are continuing to work on resolving the issue.
```

**10. Added: Update** (investigating) · 2023-03-13 15:36 UTC

```diff
+ We are continuing to investigate this issue.
```

**11. Added: Update** (identified) · 2023-03-13 15:36 UTC

```diff
+ Storefronts and Checkouts are beginning to recover as well as our access to Support. We are continuing to work on resolving the issue.
```

**12. Added: Update** (identified) · 2023-03-13 15:42 UTC

```diff
+ Checkouts, Storefronts, and our Help Center is fully recovered. We are continuing to work on the issues impacting Shopify Admins.
```

**13. Added: Update** (monitoring) · 2023-03-13 15:56 UTC

```diff
+ A fix has been implemented and the issues impacting Shopify Admins should now also be resolved. Checkouts, Storefronts and access to Support continues to be operational.
```

**14. Added: Update** (resolved) · 2023-03-13 16:05 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2023-03-13 15:24 UTC | Critical incident: Some Merchants are experiencing issues accessing Storefronts and Shopify Admins (this change) | outage |

All Shopify changes: [timeline](https://rewindex.com/company/shopify/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i67f5e0eca949f3 · Markdown: https://rewindex.com/change/i67f5e0eca949f3.md · JSON: https://rewindex.com/api/v1/changes/i67f5e0eca949f3 · Generated 2026-10-18T03:28:51.028Z