# Shopify: Some Merchants are experiencing issues accessing Storefronts and Shopify Admins

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2023-03-13 15:24 UTC · Resolved: 2023-03-13 16:05 UTC · Duration: 41 min
- Updates: 8 · Affected components: Support, Admin, Storefront, Checkout
- [Vendor status page: https://stspg.io/gbk91vr1gzd6](https://stspg.io/gbk91vr1gzd6)
- [Company: Shopify](https://rewindex.com/company/shopify.md)

## Summary

Shopify reported a critical outage affecting some merchants’ Storefronts, Checkout, Shopify Admins and Support/Help Center access, starting 2023-03-13 15:24 UTC and lasting 41 min until resolution at 2023-03-13 16:05 UTC. Checkouts, Storefronts and the Help Center recovered first; Shopify then reported implementing a fix for Admin access. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2023-03-13 15:24 UTC: We are aware and investigating the issue. There are also issues with accessing our Help Center, please stay tuned here for updates.
- **investigating** 2023-03-13 15:24 UTC: We are continuing to investigate this issue.
- **investigating** 2023-03-13 15:35 UTC: Storefronts and Checkouts are beginning to recover as well as our access to Support. We are continuing to work on resolving the issue.
- **investigating** 2023-03-13 15:36 UTC: We are continuing to investigate this issue.
- **identified** 2023-03-13 15:36 UTC: Storefronts and Checkouts are beginning to recover as well as our access to Support. We are continuing to work on resolving the issue.
- **identified** 2023-03-13 15:42 UTC: Checkouts, Storefronts, and our Help Center is fully recovered. We are continuing to work on the issues impacting Shopify Admins.
- **monitoring** 2023-03-13 15:56 UTC: A fix has been implemented and the issues impacting Shopify Admins should now also be resolved. Checkouts, Storefronts and access to Support continues to be operational.
- **resolved** 2023-03-13 16:05 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2023-03-13 15:24 UTC: [Critical incident: Some Merchants are experiencing issues accessing Storefronts and Shopify Admins](https://rewindex.com/change/i67f5e0eca949f3.md)


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Canonical: https://rewindex.com/company/shopify/incidents/ds8xn3g4w0lf · Markdown: https://rewindex.com/company/shopify/incidents/ds8xn3g4w0lf.md · JSON: https://rewindex.com/api/v1/companies/shopify/incidents/ds8xn3g4w0lf · Generated 2026-10-18T10:39:28.249Z