Companies / Shopify / incidents

Shopify: We are investigating an issue preventing web traffic to our servers

Impact: majorStatus: resolvedStarted Resolved (1.2 h)3 updatesSource: stspg.io (opens in new tab)
Summary

Shopify reported a major outage preventing web traffic to its servers, affecting Admin, API & Mobile, Checkout, Point of Sale, Reports and Dashboards, Storefront, Support, and Third party services. It ran from 2022-06-21 06:59 UTC to 2022-06-21 08:11 UTC, lasting 1 h 11 min. Shopify applied a fix and confirmed normal traffic with no further errors.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: API & MobileSupportAdminReports and DashboardsStorefrontThird party servicesCheckoutPoint of Sale

Timeline of updates

  1. investigating

    We are looking into this and will keep you posted with updates here as soon as we have identified the issue.

  2. monitoring

    A fix has been put in place and we are monitoring for any further issues.

  3. resolved

    All traffic is back to normal levels, we are no longer seeing errors and believe this fix has worked as intended.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Shopify profile · Recent Shopify incidents · Markdown · JSON