# Shopify: We are investigating an issue preventing web traffic to our servers

- Impact (vendor’s label): major
- Status: resolved
- Started: 2022-06-21 06:59 UTC · Resolved: 2022-06-21 08:11 UTC · Duration: 1.2 h
- Updates: 3 · Affected components: API & Mobile, Support, Admin, Reports and Dashboards, Storefront, Third party services, Checkout, Point of Sale
- [Vendor status page: https://stspg.io/6fnc5vztdb1l](https://stspg.io/6fnc5vztdb1l)
- [Company: Shopify](https://rewindex.com/company/shopify.md)

## Summary

Shopify reported a major outage preventing web traffic to its servers, affecting Admin, API & Mobile, Checkout, Point of Sale, Reports and Dashboards, Storefront, Support, and Third party services. It ran from 2022-06-21 06:59 UTC to 2022-06-21 08:11 UTC, lasting 1 h 11 min. Shopify applied a fix and confirmed normal traffic with no further errors. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2022-06-21 06:59 UTC: We are looking into this and will keep you posted with updates here as soon as we have identified the issue.
- **monitoring** 2022-06-21 07:58 UTC: A fix has been put in place and we are monitoring for any further issues.
- **resolved** 2022-06-21 08:11 UTC: All traffic is back to normal levels, we are no longer seeing errors and believe this fix has worked as intended.

## Rewindex changes for this incident

- 2022-06-21 06:59 UTC: [Major incident: We are investigating an issue preventing web traffic to our servers](https://rewindex.com/change/iba83f786b045b0.md)


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Canonical: https://rewindex.com/company/shopify/incidents/26hrlv896m7j · Markdown: https://rewindex.com/company/shopify/incidents/26hrlv896m7j.md · JSON: https://rewindex.com/api/v1/companies/shopify/incidents/26hrlv896m7j · Generated 2026-10-18T10:34:18.348Z