Companies / Shopify / incidents

Shopify: Login issues affecting some merchants

Affected components: AdminThird party servicesPoint of Sale

Timeline of updates

1. investigating2020-03-18 21:16 UTC

   We are currently looking into an issue which may affect some merchants' ability to log into parts of Shopify, including Admin

2. investigating2020-03-18 21:19 UTC

   There is currently no known impact to Checkouts on any shops.

3. investigating2020-03-18 21:28 UTC

   Partner accounts that rely on Identity are also currently affected by this ongoing issue.

4. investigating2020-03-18 21:34 UTC

   Merchants using POS may also be affected by the ongoing issues that are being investigated.

5. investigating2020-03-18 21:50 UTC

   We continue to investigate the situation that is affecting merchants and partners using Identity, as well as new merchants signing up for new accounts on Shopify. There are currently no known impact on buyers nor checkouts.

6. investigating2020-03-18 22:49 UTC

   Our team continues to investigate some issues that may affect Admin, Partner log-in, and potentially other services using Identity for authentication. There is still no known impact on checkouts or storefront for any shops.

7. identified2020-03-18 23:57 UTC

   The issue has been identified, and a fix is being prepared

8. identified2020-03-19 00:33 UTC

   A fix has been deployed and we are now monitoring all systems.

9. monitoring2020-03-19 00:44 UTC

   Continuing to monitor the fix.

10. resolved2020-03-19 00:54 UTC

    The incident affecting logins for merchants and partners is now resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Shopify profile · Recent Shopify incidents · Markdown · JSON