Shopify: Some merchants encountering error messages within their admins
Affected components: API & Mobile
Timeline of updates
- investigating
Merchants may experience errors or slow loading when trying to access the Shopify admin. Affected pages may fail to load and show the message "504 Gateway Time-out". We're investigating and will provide an update as soon as possible.
- investigating
We are continuing to investigate slow page loads and errors affecting Admin for some merchants. We will provide another update when more information is available.
- identified
We've identified the problem impacting Admin and mobile version of Admin and we're working on a solution. Admin is now fully available and our team continues to work on the issues impacting the mobile version.
Changes Rewindex caught on this incident
- Major incident: Some merchants encountering error messages within their admins
- Incident updated: Some merchants encountering error messages within their admins
- Incident updated: Some merchants encountering error messages within their admins
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.
How the archive is checked, and what it cannot prove.
Rewindex captured this after the last checkpoint; the next run () commits it.
Impact, status and times are the vendor’s own, as last archived. View on www.shopifystatus.com (opens in new tab).