# Shopify: Some merchants encountering error messages within their admins

> Shopify status incident “Some merchants encountering error messages within their admins” on 2026-10-29: impact major (vendor’s label), 3 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/shopify/incidents/sxmcsw2m208h
Last updated: 2026-10-29T10:36:12Z

- Impact (vendor’s label): major
- Status: identified · edited after publishing
- Started: 2026-10-29 08:18 UTC · Resolved: not resolved · Duration: ongoing
- Updates: 3 · Affected components: API & Mobile
- [Vendor status page: https://www.shopifystatus.com/incidents/sxmcsw2m208h](https://www.shopifystatus.com/incidents/sxmcsw2m208h)
- [Company: Shopify](https://rewindex.com/company/shopify.md)

## Timeline of updates

- **investigating** 2026-10-29 08:18 UTC: Merchants may experience errors or slow loading when trying to access the Shopify admin. Affected pages may fail to load and show the message "504 Gateway Time-out". We're investigating and will provide an update as soon as possible.
- **investigating** 2026-10-29 08:34 UTC: We are continuing to investigate slow page loads and errors affecting Admin for some merchants. We will provide another update when more information is available.
- **identified** 2026-10-29 08:43 UTC: We've identified the problem impacting Admin and mobile version of Admin and we're working on a solution. Admin is now fully available and our team continues to work on the issues impacting the mobile version.

## Rewindex changes for this incident

- 2026-10-29 08:18 UTC: [Major incident: Some merchants encountering error messages within their admins](https://rewindex.com/change/i14b51378b9d1b0.md)
- 2026-10-29 08:43 UTC: [Incident updated: Some merchants encountering error messages within their admins](https://rewindex.com/change/rb84189de94471d.md)
- 2026-10-29 08:53 UTC: [Incident updated: Some merchants encountering error messages within their admins](https://rewindex.com/change/r0e1b23e84e1243.md)


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Canonical: https://rewindex.com/company/shopify/incidents/sxmcsw2m208h · Markdown: https://rewindex.com/company/shopify/incidents/sxmcsw2m208h.md · JSON: https://rewindex.com/api/v1/companies/shopify/incidents/sxmcsw2m208h · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-10-29T10:36:12.301Z