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ChangesShopifySome merchants encountering error messages within their admins

Shopify: Major incident: Some merchants encountering error messages within their admins

Major incidentmajor (vendor)Changed Detected www.shopifystatus.com (opens in new tab)
Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

What changed

Struck in red is what Shopify removed; blue is what they added. Muted text is unchanged context.

AddedTitle#1
Before: not present
After: Some merchants encountering error messages within their admins
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: investigating
AddedStart time#4
Before: not present
After: 2026-10-29 08:18 UTC
AddedAffected components#5
Before: not present
After: Admin
AddedUpdateinvestigating#6
Before: not present
After: Merchants may experience errors or slow loading when trying to access the Shopify admin. Affected pages may fail to load and show the message "504 Gateway Time-out". We're investigating and will provide an update as soon as possible.

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History of this incident

TodayThursday, October 29Thu, Oct 29

3 incident changes

All Shopify changesShopify profileMarkdownJSON