# Shopify: Major incident: Some merchants encountering error messages within their admins

> Major incident: Some merchants encountering error messages within their admins. Detected 2026-10-29 by Rewindex: what changed on Shopify’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/i14b51378b9d1b0
Last updated: 2026-10-29T08:23:46Z

**Summary:** _summary pending_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-10-29 08:18 UTC · Detected: 2026-10-29 08:23 UTC
- [Source: https://www.shopifystatus.com/incidents/sxmcsw2m208h](https://www.shopifystatus.com/incidents/sxmcsw2m208h)
- [Company: Shopify](https://rewindex.com/company/shopify.md)
- Versions: before (none: first archived) → after incident\_version:119/sxmcsw2m208h@59c9bf307ee4
- Change 1 of 3 for this incident

Incident page (full timeline): [Some merchants encountering error messages within their admins](https://rewindex.com/company/shopify/incidents/sxmcsw2m208h.md)
## What changed

**1. Added: Title**

```diff
+ Some merchants encountering error messages within their admins
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ investigating
```

**4. Added: Start time**

```diff
+ 2026-10-29 08:18 UTC
```

**5. Added: Affected components**

```diff
+ Admin
```

**6. Added: Update** (investigating) · 2026-10-29 08:18 UTC

```diff
+ Merchants may experience errors or slow loading when trying to access the Shopify admin. Affected pages may fail to load and show the message "504 Gateway Time-out". We're investigating and will provide an update as soon as possible.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-29 08:18 UTC | Major incident: Some merchants encountering error messages within their admins (this change) | outage |
| 2026-10-29 08:43 UTC | [Incident updated: Some merchants encountering error messages within their admins](https://rewindex.com/change/rb84189de94471d.md) | Normal progress |
| 2026-10-29 08:53 UTC | [Incident updated: Some merchants encountering error messages within their admins](https://rewindex.com/change/r0e1b23e84e1243.md) | Normal progress |

Next: [change](https://rewindex.com/change/rb84189de94471d.md) · All Shopify changes: [timeline](https://rewindex.com/company/shopify/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i14b51378b9d1b0 · Markdown: https://rewindex.com/change/i14b51378b9d1b0.md · JSON: https://rewindex.com/api/v1/changes/i14b51378b9d1b0 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-10-29T11:14:28.157Z