Shopify: Checkout completion delayed for some stores

Impact: majorStatus: resolvedStarted 2020-01-25 20:05 UTCResolved 2020-01-25 20:16 UTC (11 min)3 updatesSource: stspg.io

Summary

Shopify reported a major payment-processing interruption for some stores starting 2020-01-25 20:05 UTC, resolved at 2020-01-25 20:16 UTC after 11 min. Online checkouts were queued, with buyers to be notified upon payment completion; other channels, including Point of Sale (POS), could be unavailable. A fix was implemented at 20:11 UTC.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: API & MobileSupportAdminReports and DashboardsStorefrontThird party servicesCheckoutPoint of Sale

Timeline of updates

investigating2020-01-25 20:05 UTC
We are experiencing an interruption in service preventing payments from being processed for some stores. Online store checkouts will remain in our queue and buyers will be notified once payments are complete. Checkouts from other sales channels, including Point of Sale (POS), may be unavailable during this time. We are investigating and will keep you updated.
monitoring2020-01-25 20:11 UTC
A fix has been implemented and we are monitoring the results.
resolved2020-01-25 20:16 UTC
This incident has been resolved.

Rewindex changes for this incident

Major incident: Checkout completion delayed for some stores 2020-01-25 20:05 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Shopify profile · Recent Shopify incidents · Markdown · JSON