Changes / Shopify / Checkout completion delayed for some stores
Shopify: Major incident: Checkout completion delayed for some stores
Summary
Summary pending. The diff below shows exactly what changed.
What changed
Before: not present
After: Checkout completion delayed for some stores
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2020-01-25 20:05 UTC
Before: not present
After: 2020-01-25 20:16 UTC
Before: not present
After: Admin, API & Mobile, Checkout, Point of Sale, Reports and Dashboards, Storefront, Support, Third party services
Before: not present
After: We are experiencing an interruption in service preventing payments from being processed for some stores. Online store checkouts will remain in our queue and buyers will be notified once payments are complete. Checkouts from other sales channels, including Point of Sale (POS), may be unavailable during this time. We are investigating and will keep you updated.
Before: not present
After: A fix has been implemented and we are monitoring the results.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Checkout completion delayed for some stores (this change) | Major incident |