# Shopify: Major incident: Checkout completion delayed for some stores

**Summary:** Shopify reported a major payment-processing interruption for some stores starting 2020-01-25 20:05 UTC, resolved at 2020-01-25 20:16 UTC after 11 min. Online checkouts were queued, with buyers to be notified upon payment completion; other channels, including Point of Sale (POS), could be unavailable. A fix was implemented at 20:11 UTC. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2020-01-25 20:05 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: http://stspg.io/gxjtpc191yd8](http://stspg.io/gxjtpc191yd8)
- [Company: Shopify](https://rewindex.com/company/shopify.md)
- Versions: before (none: first archived) → after incident\_version:119/cnnn97chn0j4@099f53916392
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Checkout completion delayed for some stores
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2020-01-25 20:05 UTC
```

**5. Added: Resolved time**

```diff
+ 2020-01-25 20:16 UTC
```

**6. Added: Affected components**

```diff
+ Admin, API & Mobile, Checkout, Point of Sale, Reports and Dashboards, Storefront, Support, Third party services
```

**7. Added: Update** (investigating) · 2020-01-25 20:05 UTC

```diff
+ We are experiencing an interruption in service preventing payments from being processed for some stores. Online store checkouts will remain in our queue and buyers will be notified once payments are complete. Checkouts from other sales channels, including Point of Sale (POS), may be unavailable during this time. We are investigating and will keep you updated.
```

**8. Added: Update** (monitoring) · 2020-01-25 20:11 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**9. Added: Update** (resolved) · 2020-01-25 20:16 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2020-01-25 20:05 UTC | Major incident: Checkout completion delayed for some stores (this change) | outage |

All Shopify changes: [timeline](https://rewindex.com/company/shopify/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/idfb24cb206d82f · Markdown: https://rewindex.com/change/idfb24cb206d82f.md · JSON: https://rewindex.com/api/v1/changes/idfb24cb206d82f · Generated 2026-10-18T01:29:50.246Z