# Shopify: Checkout completion delayed for some stores

- Impact (vendor’s label): major
- Status: resolved
- Started: 2020-01-25 20:05 UTC · Resolved: 2020-01-25 20:16 UTC · Duration: 11 min
- Updates: 3 · Affected components: API & Mobile, Support, Admin, Reports and Dashboards, Storefront, Third party services, Checkout, Point of Sale
- [Vendor status page: http://stspg.io/gxjtpc191yd8](http://stspg.io/gxjtpc191yd8)
- [Company: Shopify](https://rewindex.com/company/shopify.md)

## Summary

Shopify reported a major payment-processing interruption for some stores starting 2020-01-25 20:05 UTC, resolved at 2020-01-25 20:16 UTC after 11 min. Online checkouts were queued, with buyers to be notified upon payment completion; other channels, including Point of Sale (POS), could be unavailable. A fix was implemented at 20:11 UTC. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2020-01-25 20:05 UTC: We are experiencing an interruption in service preventing payments from being processed for some stores. Online store checkouts will remain in our queue and buyers will be notified once payments are complete. Checkouts from other sales channels, including Point of Sale (POS), may be unavailable during this time. We are investigating and will keep you updated.
- **monitoring** 2020-01-25 20:11 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2020-01-25 20:16 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2020-01-25 20:05 UTC: [Major incident: Checkout completion delayed for some stores](https://rewindex.com/change/idfb24cb206d82f.md)


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Canonical: https://rewindex.com/company/shopify/incidents/cnnn97chn0j4 · Markdown: https://rewindex.com/company/shopify/incidents/cnnn97chn0j4.md · JSON: https://rewindex.com/api/v1/companies/shopify/incidents/cnnn97chn0j4 · Generated 2026-10-18T11:30:27.766Z