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Shopify: Some POS transactions are not completing on iOS devices Actions
Shopify reported a major Point of Sale outage affecting completion of some transactions on iOS devices, starting 2025-06-24 17:46 UTC and resolved at 2025-06-24 20:52 UTC (3 h 5 min). Shopify identified an issue with banking partners and implemented fixes; merchants still affected were advised to disconnect, forget, and reconnect their card readers.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: Point of Sale
Timeline of updates
- investigating
Some POS transactions are not completing on iOS devices, we are currently investigating and will keep you updated.
- monitoring
We have identified the issue with our banking partners and a fix has been implemented. We are now in a monitoring period.
- monitoring
We are continuing to monitor the results of the fix and are seeing recovery.
- investigating
The earlier fix has reduced the number of checkouts not completing for iOS POS devices. We are continuing our investigation to address the remaining incompletions.
- investigating
We are continuing to investigate the issue and will provide updates as soon as possible. Merchants experiencing issues can try disconnecting, forgetting, and reconnecting their card readers to resolve errors.
- monitoring
A fix for this issue has been implemented and is now being monitored. Merchants experiencing issues can try disconnecting, forgetting, and reconnecting their card readers to resolve errors.
- resolved
Between 16:31 UTC and 19:48 UTC, we experienced an issue due to which some POS transactions could not be completed as expected. A fix was implemented at 17:44 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed. Merchants still experiencing issues can try disconnecting, forgetting, and reconnecting their card readers to resolve errors.
Rewindex changes for this incident
- Major incident: Some POS transactions are not completing on iOS devices Actions 2025-06-24 17:46 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Shopify profile · Recent Shopify incidents · Markdown · JSON