Changes / Shopify / Some POS transactions are not completing on iOS devices Actions
Shopify: Major incident: Some POS transactions are not completing on iOS devices Actions
Summary
Shopify reported a major Point of Sale outage affecting completion of some transactions on iOS devices, starting 2025-06-24 17:46 UTC and resolved at 2025-06-24 20:52 UTC (3 h 5 min). Shopify identified an issue with banking partners and implemented fixes; merchants still affected were advised to disconnect, forget, and reconnect their card readers.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Some POS transactions are not completing on iOS devices Actions
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2025-06-24 17:46 UTC
Before: not present
After: 2025-06-24 20:52 UTC
Before: not present
After: Point of Sale
Before: not present
After: Some POS transactions are not completing on iOS devices, we are currently investigating and will keep you updated.
Before: not present
After: We have identified the issue with our banking partners and a fix has been implemented. We are now in a monitoring period.
Before: not present
After: We are continuing to monitor the results of the fix and are seeing recovery.
Before: not present
After: The earlier fix has reduced the number of checkouts not completing for iOS POS devices. We are continuing our investigation to address the remaining incompletions.
Before: not present
After: We are continuing to investigate the issue and will provide updates as soon as possible. Merchants experiencing issues can try disconnecting, forgetting, and reconnecting their card readers to resolve errors.
Before: not present
After: A fix for this issue has been implemented and is now being monitored. Merchants experiencing issues can try disconnecting, forgetting, and reconnecting their card readers to resolve errors.
Before: not present
After: Between 16:31 UTC and 19:48 UTC, we experienced an issue due to which some POS transactions could not be completed as expected. A fix was implemented at 17:44 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed. Merchants still experiencing issues can try disconnecting, forgetting, and reconnecting their card readers to resolve errors.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Some POS transactions are not completing on iOS devices Actions (this change) Shopify reported a major Point of Sale outage affecting completion of some transactions on iOS devices, starting 2025-06-24 17:46 UTC and resolved at 2025-06-24 20:52 UTC (3 h 5 min). Shopify identified an issue with banking partners and implemented fixes; merchants still affected were advised to disconnect, forget, and reconnect their card readers. | Major incident |