Gorgias: europe-west3 — Stale views data and missing ticket counts

Impact: minorStatus: resolvedStarted 2026-06-25 08:26 UTCResolved 2026-06-25 16:40 UTC (8.2 h)4 updatesSource: stspg.io

Affected components: Helpdesk - Web AppWeb App

Timeline of updates

investigating2026-06-25 08:26 UTC
Customers in the europe-west3 cluster may experience stale data in their views — including incorrect or missing ticket counts. Other regions are not impacted. Our team is actively working on a fix and will provide an update once resolved.
investigating2026-06-25 08:44 UTC
We are continuing to investigate this issue.
monitoring2026-06-25 09:02 UTC
We have mitigated the issue affecting views in the europe-west3 cluster. Ticket counts and view data should now be updating, however performance is still degraded and updates may take longer than usual. We are monitoring the situation and will deploy a definitive fix to fully resolve the issue.
resolved2026-06-25 16:40 UTC
This incident is resolved. As of 12:57 CEST (10:57 UTC), views and ticket counts in the europe-west3 cluster are fully operational and updating normally again. We deployed changes to improve data ingestion reliability and confirmed that view data and ticket counts are accurate and up to date. Performance has returned to normal. Other regions were never impacted. We're sorry for any inconvenience this may have caused, and thank you for your patience.