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Gorgias: Elevated latency in ecommerce data processing on the Australian region

MinorStatus: resolvedStarted Resolved (36 min)3 updatesstspg.io (opens in new tab)

Affected components: Helpdesk Clusters - aus-southeast1-fcb9

Timeline of updates

  1. investigating

    We are currently investigating elevated latency in ecommerce data processing affecting customers in the Australia Southeast region.

    Starting around 04:00 UTC on June 7, an unexpected surge in ecommerce events caused a backlog in our internal processing pipeline. As a result, ecommerce data (orders, customer events, and related updates) may be delayed by up to ~1 hour compared to real-time for affected customers. No data loss is expected — messages are queued and being processed.

    The backlog is actively draining and we are monitoring the situation closely. We will provide an update once processing has returned to normal.

    We apologize for the inconvenience.

  2. investigating

    We are continuing to investigate this issue.

  3. resolved

    Resolved — Between 04:00 and 06:37 UTC on June 7, some customers may have experienced delays in ecommerce data updates within Gorgias. The issue has been fully resolved and all systems are operating normally. We apologize for any inconvenience caused.

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Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Gorgias, started 2026-06-07 06:03 UTC, resolved after 36 min, 3 update(s).

Title
Elevated latency in ecommerce data processing on the Australian region
Vendor
Gorgias
Date
URL
https://rewindex.com/company/gorgias/incidents/w63ydxlqy76m

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