Gorgias: WhatsApp, Instagram and Facebook messages might be delayed

Impact: majorStatus: resolvedStarted 2026-06-12 14:27 UTCResolved 2026-06-12 18:29 UTC (4.0 h)4 updatesSource: stspg.io

Summary

Gorgias reported a major outage affecting outbound Facebook, WhatsApp and Instagram messages, attributed to an outage on Meta’s side. It started at 2026-06-12 14:27 UTC and was resolved at 2026-06-12 18:29 UTC, lasting 4 h 2 min.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Helpdesk Integrations - Instagram Direct MessagesInstagram Direct MessagesFacebook MessengerHelpdesk Integrations - Facebook MessengerHelpdesk Integrations - WhatsAppWhatsApp

Timeline of updates

identified2026-06-12 14:27 UTC
We are experiencing an outage on Meta side that affects outbound messages on Facebook, WhatsApp and Instagram.
identified2026-06-12 14:28 UTC
We are experiencing an outage on Meta side that affects outbound messages on Facebook, WhatsApp and Instagram.
monitoring2026-06-12 14:58 UTC
We are experiencing an outage on Meta side that affects outbound messages on Facebook, WhatsApp and Instagram.
resolved2026-06-12 18:29 UTC
This incident has been resolved.

Rewindex changes for this incident

Major incident: WhatsApp, Instagram and Facebook messages might be delayed 2026-06-12 14:27 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Gorgias profile · Recent Gorgias incidents · Markdown · JSON