# Gorgias: WhatsApp, Instagram and Facebook messages might be delayed

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-06-12 14:27 UTC · Resolved: 2026-06-12 18:29 UTC · Duration: 4.0 h
- Updates: 4 · Affected components: Helpdesk Integrations - Instagram Direct Messages, Instagram Direct Messages, Facebook Messenger, Helpdesk Integrations - Facebook Messenger, Helpdesk Integrations - WhatsApp, WhatsApp
- [Vendor status page: https://stspg.io/l5vtnbx9ryvb](https://stspg.io/l5vtnbx9ryvb)
- [Company: Gorgias](https://rewindex.com/company/gorgias.md)

## Summary

Gorgias reported a major outage affecting outbound Facebook, WhatsApp and Instagram messages, attributed to an outage on Meta’s side. It started at 2026-06-12 14:27 UTC and was resolved at 2026-06-12 18:29 UTC, lasting 4 h 2 min. _(machine-written, sol)_
## Timeline of updates

- **identified** 2026-06-12 14:27 UTC: We are experiencing an outage on Meta side that affects outbound messages on Facebook, WhatsApp and Instagram.
- **identified** 2026-06-12 14:28 UTC: We are experiencing an outage on Meta side that affects outbound messages on Facebook, WhatsApp and Instagram.
- **monitoring** 2026-06-12 14:58 UTC: We are experiencing an outage on Meta side that affects outbound messages on Facebook, WhatsApp and Instagram.
- **resolved** 2026-06-12 18:29 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-06-12 14:27 UTC: [Major incident: WhatsApp, Instagram and Facebook messages might be delayed](https://rewindex.com/change/i15085cb06f073b.md)


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Canonical: https://rewindex.com/company/gorgias/incidents/l90zqrbvlxmd · Markdown: https://rewindex.com/company/gorgias/incidents/l90zqrbvlxmd.md · JSON: https://rewindex.com/api/v1/companies/gorgias/incidents/l90zqrbvlxmd · Generated 2026-10-18T10:42:48.977Z