Changes / Gorgias / WhatsApp, Instagram and Facebook messages might be delayed
Gorgias: Major incident: WhatsApp, Instagram and Facebook messages might be delayed
Summary
Gorgias reported a major outage affecting outbound Facebook, WhatsApp and Instagram messages, attributed to an outage on Meta’s side. It started at 2026-06-12 14:27 UTC and was resolved at 2026-06-12 18:29 UTC, lasting 4 h 2 min.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: WhatsApp, Instagram and Facebook messages might be delayed
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-06-12 14:27 UTC
Before: not present
After: 2026-06-12 18:29 UTC
Before: not present
After: Facebook Messenger, Helpdesk Integrations - Facebook Messenger, Helpdesk Integrations - Instagram Direct Messages, Helpdesk Integrations - WhatsApp, Instagram Direct Messages, WhatsApp
Before: not present
After: We are experiencing an outage on Meta side that affects outbound messages on Facebook, WhatsApp and Instagram.
Before: not present
After: We are experiencing an outage on Meta side that affects outbound messages on Facebook, WhatsApp and Instagram.
Before: not present
After: We are experiencing an outage on Meta side that affects outbound messages on Facebook, WhatsApp and Instagram.
Before: not present
After: This incident has been resolved.
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History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: WhatsApp, Instagram and Facebook messages might be delayed (this change) Gorgias reported a major outage affecting outbound Facebook, WhatsApp and Instagram messages, attributed to an outage on Meta’s side. It started at 2026-06-12 14:27 UTC and was resolved at 2026-06-12 18:29 UTC, lasting 4 h 2 min. | Major incident |