Gorgias: Billing Incident Affecting Some Automation Usage Events from March 16 to March 20, 2026

Impact: majorStatus: resolvedStarted 2026-03-27 10:49 UTCResolved 2026-03-27 10:49 UTC (0 min)1 updateSource: stspg.io

Summary

Gorgias reported a major billing incident affecting some Automation usage events from March 16 to March 20, 2026, involving duplicate billing events. The incident record started and resolved at 2026-03-27 10:49 UTC (recorded duration: 0 min); duplicate events stopped, while customer billing impact remained under assessment, with corrective actions promised where needed.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Timeline of updates

resolved2026-03-27 10:49 UTC
The incident has been resolved and duplicate billing events are no longer being generated. We are now assessing the customer billing impact and will take the appropriate corrective actions where needed.

Rewindex changes for this incident

Major incident: Billing Incident Affecting Some Automation Usage Events from March 16 to March 20, 2026 2026-03-27 10:49 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Gorgias profile · Recent Gorgias incidents · Markdown · JSON