Changes / Gorgias / Billing Incident Affecting Some Automation Usage Events from March 16 to March 20, 2026
Gorgias: Major incident: Billing Incident Affecting Some Automation Usage Events from March 16 to March 20, 2026
Summary
Gorgias reported a major billing incident affecting some Automation usage events from March 16 to March 20, 2026, involving duplicate billing events. The incident record started and resolved at 2026-03-27 10:49 UTC (recorded duration: 0 min); duplicate events stopped, while customer billing impact remained under assessment, with corrective actions promised where needed.
Machine-written from the diff below (Sol; type: incident degradation). Check the diff before relying on it.
Major incidentLabel: degradation (model (Jev), 49%)Changed Detected Source: stspg.io (opens in new tab)
What changed
Before: not present
After: Billing Incident Affecting Some Automation Usage Events from March 16 to March 20, 2026
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-03-27 10:49 UTC
Before: not present
After: 2026-03-27 10:49 UTC
Before: not present
After: The incident has been resolved and duplicate billing events are no longer being generated. We are now assessing the customer billing impact and will take the appropriate corrective actions where needed.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Billing Incident Affecting Some Automation Usage Events from March 16 to March 20, 2026 (this change) Gorgias reported a major billing incident affecting some Automation usage events from March 16 to March 20, 2026, involving duplicate billing events. The incident record started and resolved at 2026-03-27 10:49 UTC (recorded duration: 0 min); duplicate events stopped, while customer billing impact remained under assessment, with corrective actions promised where needed. | Major incident |