# Gorgias: Major incident: Billing Incident Affecting Some Automation Usage Events from March 16 to March 20, 2026

**Summary:** Gorgias reported a major billing incident affecting some Automation usage events from March 16 to March 20, 2026, involving duplicate billing events. The incident record started and resolved at 2026-03-27 10:49 UTC (recorded duration: 0 min); duplicate events stopped, while customer billing impact remained under assessment, with corrective actions promised where needed. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-03-27 10:49 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/x6y877t70x0b](https://stspg.io/x6y877t70x0b)
- [Company: Gorgias](https://rewindex.com/company/gorgias.md)
- Versions: before (none: first archived) → after incident\_version:329/gz577r526733@741e219eade5
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Billing Incident Affecting Some Automation Usage Events from March 16 to March 20, 2026
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-03-27 10:49 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-03-27 10:49 UTC
```

**6. Added: Update** (resolved) · 2026-03-27 10:49 UTC

```diff
+ The incident has been resolved and duplicate billing events are no longer being generated. We are now assessing the customer billing impact and will take the appropriate corrective actions where needed.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-03-27 10:49 UTC | Major incident: Billing Incident Affecting Some Automation Usage Events from March 16 to March 20, 2026 (this change) | degradation |

All Gorgias changes: [timeline](https://rewindex.com/company/gorgias/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i0e3db594fe8459 · Markdown: https://rewindex.com/change/i0e3db594fe8459.md · JSON: https://rewindex.com/api/v1/changes/i0e3db594fe8459 · Generated 2026-10-18T03:33:48.958Z