# Gorgias: Billing Incident Affecting Some Automation Usage Events from March 16 to March 20, 2026

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-03-27 10:49 UTC · Resolved: 2026-03-27 10:49 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://stspg.io/x6y877t70x0b](https://stspg.io/x6y877t70x0b)
- [Company: Gorgias](https://rewindex.com/company/gorgias.md)

## Summary

Gorgias reported a major billing incident affecting some Automation usage events from March 16 to March 20, 2026, involving duplicate billing events. The incident record started and resolved at 2026-03-27 10:49 UTC (recorded duration: 0 min); duplicate events stopped, while customer billing impact remained under assessment, with corrective actions promised where needed. _(machine-written, sol)_
## Timeline of updates

- **resolved** 2026-03-27 10:49 UTC: The incident has been resolved and duplicate billing events are no longer being generated. We are now assessing the customer billing impact and will take the appropriate corrective actions where needed.

## Rewindex changes for this incident

- 2026-03-27 10:49 UTC: [Major incident: Billing Incident Affecting Some Automation Usage Events from March 16 to March 20, 2026](https://rewindex.com/change/i0e3db594fe8459.md)


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Canonical: https://rewindex.com/company/gorgias/incidents/gz577r526733 · Markdown: https://rewindex.com/company/gorgias/incidents/gz577r526733.md · JSON: https://rewindex.com/api/v1/companies/gorgias/incidents/gz577r526733 · Generated 2026-10-18T12:41:18.041Z