Gorgias: Instagram direct message delayed ingestion

Impact: majorStatus: resolvedStarted 2026-09-02 14:49 UTCResolved 2026-09-02 19:11 UTC (4.4 h)3 updatesSource: stspg.io

Summary

Gorgias reported a major degradation delaying Instagram direct message ingestion from 2026-09-02 14:49 UTC to 2026-09-02 19:11 UTC, lasting 4 h 22 min. Messages were not lost but arrived later than usual. A fix was implemented at 18:03 UTC, and the incident was resolved.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Helpdesk Integrations - Instagram Direct MessagesInstagram Direct Messages

Timeline of updates

identified2026-09-02 14:49 UTC
We're aware of an issue that may cause delays in receiving Instagram direct messages in Gorgias. Messages are not lost — they will arrive, just later than usual. Our team is investigating and working to restore normal delivery times.
monitoring2026-09-02 18:03 UTC
A fix has been implemented and we are monitoring the results.
resolved2026-09-02 19:11 UTC
This incident has been resolved.

Rewindex changes for this incident

Major incident: Instagram direct message delayed ingestion 2026-09-02 14:49 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Gorgias profile · Recent Gorgias incidents · Markdown · JSON