Changes / Gorgias / Instagram direct message delayed ingestion
Gorgias: Major incident: Instagram direct message delayed ingestion
Summary
Gorgias reported a major degradation delaying Instagram direct message ingestion from 2026-09-02 14:49 UTC to 2026-09-02 19:11 UTC, lasting 4 h 22 min. Messages were not lost but arrived later than usual. A fix was implemented at 18:03 UTC, and the incident was resolved.
Machine-written from the diff below (Sol; type: incident degradation). Check the diff before relying on it.
Major incidentLabel: degradation (model (Jev), 100%)Changed Detected Source: stspg.io (opens in new tab)
What changed
Before: not present
After: Instagram direct message delayed ingestion
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-09-02 14:49 UTC
Before: not present
After: 2026-09-02 19:11 UTC
Before: not present
After: Helpdesk Integrations - Instagram Direct Messages, Instagram Direct Messages
Before: not present
After: We're aware of an issue that may cause delays in receiving Instagram direct messages in Gorgias. Messages are not lost — they will arrive, just later than usual.
Our team is investigating and working to restore normal delivery times.
Before: not present
After: A fix has been implemented and we are monitoring the results.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Instagram direct message delayed ingestion (this change) Gorgias reported a major degradation delaying Instagram direct message ingestion from 2026-09-02 14:49 UTC to 2026-09-02 19:11 UTC, lasting 4 h 22 min. Messages were not lost but arrived later than usual. A fix was implemented at 18:03 UTC, and the incident was resolved. | Major incident |