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Gorgias: Shopify degraded performance

MinorStatus: resolvedStarted Resolved (26 min)3 updatesstspg.io (opens in new tab)

Affected components: Helpdesk Integrations - Shopify integrationShopify integration

Timeline of updates

  1. identified

    We identified that the Shopify API is experiencing some degraded performance. That means some of our customers may experience some issues in regards to the Shopify actions. That includes the manual actions and the actions that are performed by the AI agent on Shopify, but also the historical sync.

    Shopify status page: https://www.shopifystatus.com/ (opens in new tab).

    We will provide the next update in 1 hour.

  2. identified

    We are continuing to monitor this issue.

  3. resolved

    This incident has been resolved. Shopify fixed the outage on their side.

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Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Gorgias, started 2026-06-24 11:43 UTC, resolved after 26 min, 3 update(s).

Title
Shopify degraded performance
Vendor
Gorgias
Date
URL
https://rewindex.com/company/gorgias/incidents/pd65t7mr30vm

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