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Gorgias: Temporary unavailability of the e-commerce data service
Gorgias reported a major outage that made some e-commerce data unavailable after a database became temporarily unavailable. The incident started at 2026-07-22 12:35 UTC and was resolved at 2026-07-22 13:13 UTC, lasting 37 min. Gorgias said a transient network issue was resolved, all queued requests were processed, and all services were operational.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Timeline of updates
- investigating
One of our databases became temporarily unavailable. As a result, some e-commerce data was not available through our service. We are currently investigating the issue and working to restore full functionality as quickly as possible.
- monitoring
One of our databases became temporarily unavailable. As a result, some e-commerce data was not available through our service. We are currently investigating the issue and working to restore full functionality as quickly as possible. The issue lasted from 10:56 to 11:28 UTC. The database is now operational, and the service has been restored.
- resolved
A transient network issue has been resolved, and all queued requests have been processed. All services are now operational.
Rewindex changes for this incident
- Major incident: Temporary unavailability of the e-commerce data service 2026-07-22 12:35 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Gorgias profile · Recent Gorgias incidents · Markdown · JSON