Changes / Gorgias / Temporary unavailability of the e-commerce data service
Gorgias: Major incident: Temporary unavailability of the e-commerce data service
Summary
Gorgias reported a major outage that made some e-commerce data unavailable after a database became temporarily unavailable. The incident started at 2026-07-22 12:35 UTC and was resolved at 2026-07-22 13:13 UTC, lasting 37 min. Gorgias said a transient network issue was resolved, all queued requests were processed, and all services were operational.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Temporary unavailability of the e-commerce data service
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-07-22 12:35 UTC
Before: not present
After: 2026-07-22 13:13 UTC
Before: not present
After: One of our databases became temporarily unavailable. As a result, some e-commerce data was not available through our service. We are currently investigating the issue and working to restore full functionality as quickly as possible.
Before: not present
After: One of our databases became temporarily unavailable. As a result, some e-commerce data was not available through our service. We are currently investigating the issue and working to restore full functionality as quickly as possible.
The issue lasted from 10:56 to 11:28 UTC. The database is now operational, and the service has been restored.
Before: not present
After: A transient network issue has been resolved, and all queued requests have been processed. All services are now operational.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Temporary unavailability of the e-commerce data service (this change) Gorgias reported a major outage that made some e-commerce data unavailable after a database became temporarily unavailable. The incident started at 2026-07-22 12:35 UTC and was resolved at 2026-07-22 13:13 UTC, lasting 37 min. Gorgias said a transient network issue was resolved, all queued requests were processed, and all services were operational. | Major incident |