# Gorgias: Major incident: Temporary unavailability of the e-commerce data service

**Summary:** Gorgias reported a major outage that made some e-commerce data unavailable after a database became temporarily unavailable. The incident started at 2026-07-22 12:35 UTC and was resolved at 2026-07-22 13:13 UTC, lasting 37 min. Gorgias said a transient network issue was resolved, all queued requests were processed, and all services were operational. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-07-22 12:35 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/8518wrrx9ysf](https://stspg.io/8518wrrx9ysf)
- [Company: Gorgias](https://rewindex.com/company/gorgias.md)
- Versions: before (none: first archived) → after incident\_version:329/jlxzhg6rr7dy@2a1519cb5e7a
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Temporary unavailability of the e-commerce data service
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-07-22 12:35 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-07-22 13:13 UTC
```

**6. Added: Update** (investigating) · 2026-07-22 12:35 UTC

```diff
+ One of our databases became temporarily unavailable. As a result, some e-commerce data was not available through our service. We are currently investigating the issue and working to restore full functionality as quickly as possible.
```

**7. Added: Update** (monitoring) · 2026-07-22 12:51 UTC

```diff
+ One of our databases became temporarily unavailable. As a result, some e-commerce data was not available through our service. We are currently investigating the issue and working to restore full functionality as quickly as possible. The issue lasted from 10:56 to 11:28 UTC. The database is now operational, and the service has been restored.
```

**8. Added: Update** (resolved) · 2026-07-22 13:13 UTC

```diff
+ A transient network issue has been resolved, and all queued requests have been processed. All services are now operational.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-07-22 12:35 UTC | Major incident: Temporary unavailability of the e-commerce data service (this change) | outage |

All Gorgias changes: [timeline](https://rewindex.com/company/gorgias/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ib8f5990da44c19 · Markdown: https://rewindex.com/change/ib8f5990da44c19.md · JSON: https://rewindex.com/api/v1/changes/ib8f5990da44c19 · Generated 2026-10-18T03:21:27.219Z