# Gorgias: Temporary unavailability of the e-commerce data service

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-07-22 12:35 UTC · Resolved: 2026-07-22 13:13 UTC · Duration: 37 min
- Updates: 3
- [Vendor status page: https://stspg.io/8518wrrx9ysf](https://stspg.io/8518wrrx9ysf)
- [Company: Gorgias](https://rewindex.com/company/gorgias.md)

## Summary

Gorgias reported a major outage that made some e-commerce data unavailable after a database became temporarily unavailable. The incident started at 2026-07-22 12:35 UTC and was resolved at 2026-07-22 13:13 UTC, lasting 37 min. Gorgias said a transient network issue was resolved, all queued requests were processed, and all services were operational. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-07-22 12:35 UTC: One of our databases became temporarily unavailable. As a result, some e-commerce data was not available through our service. We are currently investigating the issue and working to restore full functionality as quickly as possible.
- **monitoring** 2026-07-22 12:51 UTC: One of our databases became temporarily unavailable. As a result, some e-commerce data was not available through our service. We are currently investigating the issue and working to restore full functionality as quickly as possible. The issue lasted from 10:56 to 11:28 UTC. The database is now operational, and the service has been restored.
- **resolved** 2026-07-22 13:13 UTC: A transient network issue has been resolved, and all queued requests have been processed. All services are now operational.

## Rewindex changes for this incident

- 2026-07-22 12:35 UTC: [Major incident: Temporary unavailability of the e-commerce data service](https://rewindex.com/change/ib8f5990da44c19.md)


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Canonical: https://rewindex.com/company/gorgias/incidents/jlxzhg6rr7dy · Markdown: https://rewindex.com/company/gorgias/incidents/jlxzhg6rr7dy.md · JSON: https://rewindex.com/api/v1/companies/gorgias/incidents/jlxzhg6rr7dy · Generated 2026-10-18T10:43:20.184Z